Table of Contents
R-U EXECUTIVE TRANSPORT
Purpose & Scope
These terms govern the contractual relationship between clients and R-U Executive Transport (hereinafter referred to as “the Company”) concerning the provision of transportation services. Unless otherwise agreed in writing, these terms apply to all bookings and services. By confirming a booking, the client or their representative acknowledges that they have read and accepted these terms.
Due to the current state of Nigerian road conditions and the lingering effects of the pandemic, the Company’s pricing, as well as estimated departure and arrival times, are subject to change without prior notice.
Bookings, Payments & Reservations
Bookings for both shared and hire services may be made at the Company’s designated offices or online via www.ruexecutivetransport.com. In the rare instance where a confirmed reservation is not secured, the affected client will be rescheduled to a different departure time at no additional cost. the Company operates a strict no-refund policy for all bookings. Tickets and reservations are non-transferable without prior written consent from the Company.
Check-in & Boarding
Clients utilizing shared services must check in at the designated departure location at least thirty (30) minutes prior to the scheduled departure time. the Company will not delay departure times for clients who fail to check in or board on time. Boarding is only permitted at designated locations as outlined on our website, unless otherwise agreed.
Luggage Regulations
The Company’s shared services are primarily designed for the transport of persons, not goods. Clients are advised to limit their luggage to a maximum weight of 20 kg, with dimensions not exceeding 30”x22”x15”.
Excess Luggage
Clients with excess luggage must notify the Company during the booking process to arrange suitable transportation options. Should luggage exceed the permitted weight or dimensions, clients may be required to purchase additional seats or arrange for alternative transport at their own expense.
Packing & Packaging
Clients are responsible for ensuring their luggage is appropriately packed. the Company accepts no liability for damages caused by inadequate packaging. We recommend the use of flexible travel bags, as rigid containers may be fragile and difficult to handle. Items such as electronics and valuables should be carried by clients, as fragile items should not be placed in the vehicle’s trunk.
Banned & Regulated Items
Items prohibited by Nigerian law or regulated by authorities such as the Nigeria Customs Service, National Drug Law Enforcement Agency, or National Food & Drugs Administration and Control are strictly forbidden on the Company vehicles. Clients found to be in violation of these regulations will be reported to the relevant authorities, and the Company will not be held responsible for the seizure of such items. Hazardous materials, including but not limited to gas cylinders, generators, and agrochemicals, are also prohibited.
Luggage Identification & Labelling
All luggage must be clearly labelled with the owner’s details, including name, consignee (where applicable), and the place of delivery. Labels must correspond with the client’s boarding pass or receipt. the Company accepts no responsibility for improperly labelled items. Unclaimed luggage will be held for thirty (30) days before disposal, except perishable items, which will be discarded when necessary.
Reservation Rescheduling
Bookings may only be rescheduled up to twelve (12) hours before the scheduled departure time. Clients are permitted to reschedule their reservations twice without penalty; however, after two reschedules, the ticket will be forfeited. Missed trips cannot be rescheduled or refunded. A penalty fee applies for late rescheduling or changes in travel plans after departure.
Online Transaction Issues
In the event of transaction errors, such as double debits, clients are advised to first contact their bank and obtain a bank statement as proof of the error. Requests for refunds, accompanied by the relevant bank statement, can be submitted via email to info@ruexecutivetransport.com. Once the error is confirmed, the refund will be processed within seven (7) to ten (10) working days.
Unaccompanied Minors
Clients under the age of twelve (12) are not permitted to travel alone. Clients between the ages of twelve (12) and seventeen (17) may travel unaccompanied only if their parent or guardian completes the required authorization forms at the time of booking.
Transit Disruptions
The Company endeavours to maintain its vehicles to the highest standard. However, in the event of a breakdown, alternative arrangements will be made to transport clients to their destination. Clients are not entitled to any form of compensation for delays or disruptions caused by vehicle breakdowns, and tickets cannot be reused in such instances.
VEHICLE HIRE SERVICES
- The company fills up the fuel tank for take off from our bus terminal.
- The customer fills up the tank on return from the trip. An agreed amount will be deposited with the company by the customer for that purpose and refunds made/additions paid on filling up the fuel tank on return.
- The customer is charged on daily basis, including day of return of the vehicle.
- Daily hire rate will be determined my Management based on the type of vehicle to be hired and destination of trip.
- The amount for the expected days of the hire shall to be paid upfront before the trip.
- The vehicle carries only passengers and one travel bag each, with one hand luggage. Bags must not exceed 20kg in weight and 30” x 22” x 15” in size. Foodstuffs and other heavy goods are not allowed in the vehicle.
- Any trip outside the agreed destination will be negotiated separately.
- The customer is not allowed to pick up other passengers for a fare.
- A maximum of 6 passengers is allowed in the Sienna bus and 13 in the 14-seater bus at any point in time.
- The customer shall accommodate the driver comfortably all through the trip if the vehicles are to be used outside our terminal locations in Jalingo and Yola.
- Driver’s feeding allowance shall be paid by the company.
- For safety and security reasons, our vehicles are not allowed to be on the road beyond 7:00 pm so all trips that will go beyond 7:00 pm must have arrangements for sleepovers.
- For hire services within Jalingo and Yola, our vehicles shall be released by 9 pm to be parked at our terminal and returned the following day from 7 am.
- Our vehicles must not be used for political rallies, and convoys other than for weddings and related civil activities.
R-U EXECUTIVE LOGISTICS
Purpose & Scope
By using R-U Executive Logistics (referred to as “the Company”), you agree to these terms. “Shipment” refers to any document or parcel being transported by the Company using the most appropriate method (road or otherwise).
Charges
The Sender is responsible for paying all shipping fees as agreed upon or before sending. Our current rates apply and may change over time, with details available upon request. Any shipment not claimed within three business days will incur a daily storage fee of ₦500.
Customer Responsibilities
The Company reserves the right to inspect all shipments, including opening packages to verify contents. It’s the Receiver’s duty to check and confirm the goods are in good condition upon collection, as complaints after collection will not be entertained.
Senders must accurately describe and properly pack all items.
Liability for Loss or Damage
a. The Company is not responsible for loss or damage caused by:
- Actions or instructions of the Sender or Receiver;
- Poor or inadequate packing or labelling (unless the Company provided the packing);
- Loading or unloading done by the Sender or Receiver;
- Natural wear and tear of goods;
- Events beyond our control, such as strikes, weather conditions, or accidents.
b. Our liability for any loss or damage is limited to the declared value of the shipment on the waybill. Compensation covers only direct loss or damage; we’re not liable for any indirect losses like lost profits.
The Sender is advised to declare the full value of any goods and arrange their own insurance. If you’d like, we can help organize insurance for an additional fee. All claims must be filed within 14 days of the shipment date.
Condition of Goods
The Sender is responsible for proving the condition and quantity of the goods at the time of shipment. Any receipt signed by the Company doesn’t necessarily reflect the exact condition of the goods.
Delivery & Pick-Up
Shipments are to be picked up from the terminal using the provided waybill code or receipt. The Company does not offer delivery to the Receiver’s address. Any shipments not collected within one month may be forfeited or disposed of by the Company.
Right to Lien
The Company holds the right to retain possession of any shipment until payment is made in full.
Sender’s Obligations
The Sender agrees to cover any loss or damage the Company may face due to a breach of these terms. The Sender also guarantees:
- Goods are properly packed and labelled;
- All shipments comply with the necessary laws and regulations.
Dangerous Goods
Perishable Goods
Routing
The Company has the right to choose the best route for shipments based on logistics.
Subcontracting
The Company may work with third-party subcontractors to handle parts of the service. We are not responsible for the actions or negligence of these subcontractors.
Notices
Any notice or communication will be sent to the Sender’s contact details as provided on the waybill.
Dispute Resolution
We aim to resolve any disputes amicably. If this isn’t possible, disputes will be referred to arbitration. Should further legal action be required, the matter will be handled by the Federal High Court, Jalingo, Nigeria, under Nigerian law.
GENERAL TERMS
These terms represent the entire agreement between the parties involved. The Company is not bound by any express or implied term, representation, warranty, or promise unless clearly stated in this document.
Any leniency or indulgence granted by the Company to the Sender does not imply a waiver of the Company’s rights, irrespective of when they were granted.
For further inquiries, feel free to contact our customer relations team via email at info@ruexecutivetransport.com or by phone at +234 916 038 1621.
Last updated: 1st July 2024